My beautiful jacket arrived in a timely fashion and in perfect condition. Unfortunately, one of the seams split after wearing it for a few weeks so I contacted FAD to see what could be done.
They immediately responded with an apology and another to send out a replacement at no charge. I was truly elated.
1 week later, I received a notification that my replacement was on the way and I’m happy to report it arrived the other day and it’s just as beautiful as the first one.
I thought customer service was a thing of the past until I had this experience. Thank you FAD for restoring my faith. 5-stars