Return Policy

Purchases are valid for exchange, store credit, or refund within 30 calendar days of receipt. 

HOLIDAY SEASON EXTENDED RETURN POLICY

Additional 30 calendar days to returns, exchanges and store credit!

All purchases made between November 13th, 2024 and December 31st 2024, will be eligible for return, exchange or store credit as long within 60 calendar days from the receipt of the product.

We stand by our products 100%! We envision a happy customer is a satisfied customer, therefore we offer money-back guarantee 30 calendar days starting from the day you receive your product! 

All returned or exchanged items must be unwashed, unworn, free of any odors and undamaged, with all tags attached. We only accept returns of unused and undamaged items.

*Blowout items are no eligible for return, exchanges or refunds.

*Custom sized or fully custom orders are non-refundable as they are made to your provided measurements or specifications. 

FREE EXCHANGES AND REFUNDS ON ALL US ORDERS : Free prepaid shipping label provided for on all US approved refunds and exchanges with RMA number.

We Provide UPS Prepaid Shipping Label: Prepaid shipping label provided for approved return/exchanges with RMA number.

If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse.

International customers requesting returns or exchange are responsible for all shipping charges.

Returns & Exchange Process: 

To begin your return, please email us at info@fadcloset.com with the following information:

1. You will be required to provide your order number and an email address associated with the order
2. Select the reason for the return
3. Chose the type of return (Exchange, Return to Original Payment or Store Credit)
4. If you are submitting a request for an exchange, please make sure to mention the size for the exchange.

Upon submission of the request, you will be provided an RMA number via email.  We process the request within 1 business day. Once the request is processed, you will be provided instructions within 24 hours to mail the item back to us.

Refunds (Return to Original Payment)

You can expect to receive your refund within 7 to 8 business days from receipt of your item. In many cases the you will receive a refund sooner, but we estimate 7 to 8 business days based on these factors:

• Item inspection at our returns facility (up to 3 business days)
• Processing from your financial institution (up to 5 business days)

Instructions will be provided upon completing the RMA request.