Return Policy

F.A.D makes two kinds of orders, and they're handled differently:

  • Ready-to-ship — stock pieces in standard sizes, shipped from California. Returnable within 30 days.
  • Custom & made-to-measure — pieces cut to the measurements or specifications you provide. Not returnable, but covered by our Perfect Fit Promise.

Ready-to-ship items

You have 30 calendar days from the day your order arrives to request an exchange, store credit, or refund. We stand behind every piece 100% — if it's not right, we'll make it right.

Condition: Items must be unworn, unwashed, free of odors, and undamaged, with all tags attached. We can't accept used or damaged items.

Free US returns & exchanges: We provide a prepaid UPS label for every approved US return or exchange, issued with your RMA number.

International returns & exchanges: Customers outside the US are responsible for return shipping costs.

If you'd rather not use the prepaid label, ship with a trackable carrier (USPS, UPS, or FedEx) and keep the tracking number until the package reaches our warehouse.

How to start a return or exchange

Email info@fadcloset.com with:

  1. Your order number and the email address on the order
  2. The reason for the return
  3. The type of return — refund to original payment, store credit, or exchange
  4. For exchanges, the size you'd like instead

We process requests within 1 business day and email you an RMA number, then return instructions within 24 hours. Please don't ship anything back before you have an RMA number.

Refunds

Once we receive your returned item, expect your refund within 7–8 business days:

  • Inspection at our returns facility — up to 3 business days
  • Processing by your bank or card issuer — up to 5 business days

Refunds go to your original payment method unless you've chosen store credit.

Custom & made-to-measure orders — the Perfect Fit Promise

Custom and custom-sized pieces are made specifically to the measurements and specifications you provide, so they cannot be returned or refunded for a change of mind or a change in measurements.

What we do instead:

  • We confirm every measurement with you before we cut. Nothing goes into production until you've approved the spec.
  • If the finished piece doesn't match the spec you approved, we fix it — altered or remade from scratch, free, including shipping both ways within the US.
  • If a piece arrives faulty or not as described (a material flaw, the wrong item), contact us and we'll repair, remake, or refund it.

To start a fit claim, email info@fadcloset.com within 30 days of receiving your order with your order number, photos of the piece being worn, and a note on what's off. We reply within one business day.

Questions

Email info@fadcloset.com — we reply within one business day.