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Purchases are valid for exchange, store credit, or refund within 30 calendar days of receipt.
We stand by our products 100%! We envision a happy customer is a satisfied customer, therefore we offer money-back guarantee 30 calendar days starting from the day you receive your product!
All returned or exchanged items must be unwashed, unworn, free of any odors and undamaged, with all tags attached. We only accept returns of unused and undamaged items.
HOLIDAY SEASON EXTENDED RETURN POLICY
Additional 30 calendar days to returns, exchanges and store credit!
All purchases made between November 1st, 2021 and December 31st 2021, will be eligible for return, exchange or store credit as long within 60 calendar days from the receipt of the product.
*Clearance items, BOGO, custom items and items under $100 are not eligible for free returns/exchanges, customer will be responsible for return shipping.
*Blowout items are no eligible for return, exchanges or refunds.
*Custom sized or fully custom orders are non-refundable as they are made to your provided measurements or specifications.
Free US Returns & Exchanges over $100 Order Value: Prepaid shipping label provided for approved return/exchanges of over $100 Order Value with RMA number.
UPS Prepaid Shipping Label ($6.99) under $100 Order Value: Prepaid shipping label provided for approved return/exchanges of under $100 Order Value with RMA number. The return shipping fee of $6.99 will automatically be deducted from your refund.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse.
*Clearance items, BOGO and custom items are not eligible for free returns/exchanges, customer will be responsible for return shipping.
International customers requesting returns or exchange are responsible for all shipping charges.
To begin your return, please visit our Return Center
Upon submission of the request, you will be provided an RMA number via email. No Returns or Exchanges will be processed without an RMA number. It takes about 1 to 2 business for us to process the request. Once the request is processed, you will be provided a prepaid label within 24 hours to send the item back to us via courier.
Refunds (Return to Original Payment)
You can expect to receive your refund within 7 to 8 business days from receipt of your item. In many cases the you will receive a refund sooner, but we estimate 7 to 8 business days based on these factors:
STANDARD SHIPPING: To receive your order before Christmas, please place your order by December 18th 12 PM PST.
EXPRESS OVERNIGHT SHIPPING: To receive your order before Christmas, please place your order by December 23rd 12 PM PST.
We are getting high volume of orders and fulfillment timelines in certain cases may vary depending on the availability of the item.
We offer free shipping to anywhere in United States on new orders, free returns and free exchanges over $100.
We offer standard shipping in Canada and Australia for a flat fee of $39.95 for all orders placed through the US site. Expedited shipping is also available at $59.95.
To avail free shipping within Canada and Australia, please visit our Canadian and Australian sites:
Canada - https://ca.fadcloset.com/
Australia - https://au.fadcloset.com/
We offer standard shipping in rest of the world for a flat fee of $69.95 for all orders placed through the US site. Expedited shipping is also available at $89.95.
Delivery Time: Most of our in stock items are Best Sellers, and orders placed by 1pm PST are shipped next day. In order to provide the largest selection our Made to Order items are shipped within 7 to 10 business days, or delivered at your doorstep within 15 business days.
Please contact email@example.com for more details around delivery times for your order.
We ship via USPS, UPS, DHL Express, and FedEx.
The sizes are true to our size chart and are fitted for layering.
The measurements listed in our size chart are based on body measurements (not jacket measurements). The Jacket is made slightly larger for comfort movement and layering.
*Note: Actual Jacket measurements are listed on some of the jackets. See variance question below for general fit variance guidance between body and jacket measurement.
Bust: For XS to M the differential is +3 inches from Body to Jacket measurements, L to XL is +3.5 inches, and 2XL to 4XL it is +4 inches.
Waist: For XS to M the differential is +4 inches from Body to Jacket measurements, L to XL is +4.5 inches, and 2XL to 4XL it is +5 inches.
Hips: For XS to M the differential is +1 inch from Body to Jacket measurements, L to XL is +1.5 inches, and 2XL to 4XL it is +2.5 inches.
Sleeves: There is no variance in sleeves.
Chest: For XS to M the differential is +3 inches from Body to Jacket measurements, L is +3.5 inches, and XXL to 4XL it is +4 inches.
Waist: For XS to M the differential is +5 inches from Body to Jacket measurements, L is +5.5 inches, and XL to 4XL it is +6 inches.
Sleeves: There is no variance in sleeves.